The Lumina Difference
At Lumina Property Management, we believe luxury extends far beyond the walls of a home. It is an experience defined by precision, trust, and exceptional care.
Founded and led by Kristen Shafer, Owner and CEO, Lumina represents the culmination of over 15 years of executive-level expertise in both long-term and short-term luxury property management. As a former National Director of Property Management, Kristen oversaw multi-million-dollar real estate portfolios, led diverse regional teams, cultivated elite vendor partnerships across premier markets, and implemented operational frameworks that consistently elevated performance, guest experience, and return on investment.
Having held senior leadership within traditional management firms, Kristen witnessed a troubling pattern across the industry: an emphasis on volume over quality, where nearly 70% of homeowners reported hidden fees, over 60% encountered inflated vendor costs, and almost half expressed frustration with poor communication and lack of transparency. For high-value property owners, this erosion of trust was not just unacceptable. It was costly.
Exceptional Property Management, Tailored to You.
Full-Service Property Management
We handle every operational element, freeing your time while maximizing returns. Our protocol covers proactive asset security inspections, full transparency on vendor costs, sophisticated guest relations management, and P&L-focused monthly performance reviews—everything you need, nothing you have to manage.
White-Glove Service Deployment
Seamless Operational Excellence ensures your asset remains impeccably maintained at all times. Through proactive preservation measures, strategic preventative maintenance, and immediate rapid-response support, we leverage our exclusive, fully vetted contractor network to keep your property in pristine condition year-round.
Design & Renovation Oversight
We collaborate exclusively with top-tier interior curators to manage strategic updates, high-impact renovations, and elevated staging. This ensures your asset achieves a market-dominant aesthetic, reflecting the highest caliber of style, sophistication, and uncompromising excellence.
Financial & Operational Reporting
The Transparency Protocol: Zero Shadows, Everything Illuminated. You gain real-time, forensic-level control through our executive financial dashboards. Homeowners see every dollar in and out, viewing actual vendor invoices (zero hidden markups) and detailed budget analyses. This eliminates financial fraud and guarantees the honest, clear operational insights you demand.
PROPERTIES
Osage Tree House
Palisades Lodge
Testimonials
Exceptional Full-Service Management
“A level of professionalism rarely found in property management.”
Lumina has completely transformed the way my home is managed. From the very first walkthrough, their attention to detail and proactive communication stood out. Every inspection, vendor visit, and guest stay is handled seamlessly with beautifully organized reports to match. I no longer worry about missed maintenance or inconsistent service. Lumina has elevated my property and my peace of mind.
A Meticulous Approach to Management
Full-Service Property Management
Luxury Tenant/Guest Screening
Detailed Bill Payment & Financial Reporting
Interior Design & Staging Consultation
Smart Home & Security Audits
24/7 Concierge & Guest Services
Proactive & Preventative Maintenance
Amenity Management
Smart Home & Security Audits
Complete Discretion & Confidentiality